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How to run a retail and wholesale shop from one counter without confusion

Selling to households and to other shops from the same counter is common in Pakistan, and it is easy to get wrong. This guide on how to run a retail and wholesale shop covers prices, credit, stock and profit, so one side does not quietly pay for the other.

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The sell screen: tap items, take payment, print the bill
Two pricesone counter
Own profitper side
Best forShops that serve walk-in customers and trade buyers
Works onOne counter, paper or app
Not forBusinesses with several branches

1Keep two prices, and know both margins

Retail and wholesale prices must each leave a margin. If a 25 kg bag of rice costs Rs 7,400 and you sell it at Rs 7,750 wholesale, you earn Rs 350, or about 4.5%. At Rs 360 a kilo retail, the same bag brings Rs 9,000, a margin of nearly 18%. Know both numbers, or a busy wholesale day can feel profitable while earning little.

Margin on the same 25 kg bag

Example rice

Wholesale4.5%Retail17.8%
💡 Wholesale earns a quarter of the margin, so it needs volume to pay.
Illustrative example numbers to show the idea, not results from a real shop.

2Set clear quantity rules

Decide what counts as wholesale: a carton, a bag, a minimum rupee amount. Write it on a card by the counter. Without a rule, every customer asks for the trade price and the retail side shrinks. A rule you can point to is easier to defend than an argument.

Mixed up

  • One price for everyone
  • Large credit hidden among small
  • No idea which side earns

Separated

  • Two prices with known margins
  • Trade credit with limits and dates
  • Profit checked for each side

3Treat credit differently

Retail credit is small and personal; wholesale credit is large and business-like. Give trade buyers a limit, a due date and a weekly review. Keep their balances separate from household khata so one large account does not hide behind the small ones.

🧮 Profit and margin calculator

Profit per unit
Margin
Markup
Total profit

Margin is profit as a share of the selling price. Markup is profit as a share of cost.

4One stock, two ways of selling

Both sides draw from the same shelf, so unit conversion matters. A carton of 24 sold wholesale and three single packets sold retail must come off the same count. If you track by hand, convert everything to the smallest unit, and count in that unit.

5Check each side's profit

Once a month, compare retail and wholesale sales and profit separately. If wholesale is 60% of sales and 30% of profit, you know where your effort goes. Sometimes it is right to push retail, and sometimes to hold wholesale prices firmer.

6How the app helps

Dukaan POS keeps a retail and a wholesale price on every product and lets you choose the mode at each bill. Customer-specific rates, carton packages and separate sales reports for retail and wholesale remove most of the manual work. See retail and wholesale billing.

7A day at a mixed counter

Morning brings walk-in retail: small bills, quick turnover. Mid-morning, a shopkeeper arrives for twelve cartons and wants the usual rate. Afternoon is quiet, so you receive a delivery and update costs. Evening is retail again. A rule for each situation, a visible price list and a record of every bill keep the day from turning into negotiations. The goal is consistency, so every customer feels treated fairly.

★Get started in four steps

  1. Write both pricesRetail and wholesale on each product.
  2. Set the wholesale ruleA carton, a bag or a rupee amount.
  3. Set credit terms for trade buyersLimit and due date.
  4. Compare each side's profit monthlyAdjust prices where needed.

!Good to know before you start

  • Volume-based price tiers are not automatic; there is one wholesale price plus customer-specific rates.
  • There are no salesmen, routes or deliveries.
  • A shop has one stock location.

?Questions about how to run a retail and wholesale shop

How should I set wholesale prices?

Start from your cost, add a smaller margin than retail and check that it still covers your running costs.

Should I give wholesale buyers credit?

Only with a limit and a due date, and review balances weekly.

Can one app handle both?

Yes. Dukaan POS has retail and wholesale prices on every product.

How do I stop retail customers asking for trade prices?

Set a clear quantity rule and display it.

Do I need separate stock?

No. Both sell from the same stock; convert units consistently.

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